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COMMON QUESTIONS & ANSWERS

Q:Do all of your TV Risers come fully assembled?
A:Yes, simply place your TV Riser over your component - slide the wiring into the back hole - and place your TV on top.


Q:How long does it take to get my TV Riser?
A:Usually 5 to 9 business days from purchase to shipping, however custom orders may take a few days longer. (Also takes longer during November and December)


Q:Can you make a custom Large TV Riser 28"Wide x 14"Deep x 9"High in dark walnut?
A:Yes, for a small additional cost I will make almost any size you need.


Q:I am not sure what stain color I need, please help?
A:Visit minwax stains guide. They have a stain chart for Minwax Wood Finishes to help you determine what color you need.


Q:If I order a cherry Large TV Riser will it be the same cherry as the Lazy Susan TV Riser on your products page?
A:Yes, all "Cherry" TV Risers will be traditional (light) cherry stained. We do not do Dark Cherry TV Risers. Unfortunately, there are too many Dark Cherry shades to try and match.


Q:What if I need a Dark Black Cherry stain to match my cabinetry?
A:Please order Black, we do not stain dark black cherry TV Risers because it won't match and will look terrible. By ordering black you will enhance the looks of your dark cherry cabinet. Also, a black TV Riser looks great with a black TV and cablebox!


Q:Can you make an X-Large TV Riser unfinished, so I can stain myself?
A:Yes, I will be happy to make your TV Riser smooth and unfinished.


Q:Can you make an X-Large TV Riser with NO back board so I can put my center channel speaker under it?
A:No, it is unsafe to make a Riser with no back board. However, I can open up the back by adding two triangle corner joists, attaching the top to the sides. This will not comprimise strength, and it will allow you to place your center channel speaker inside.


Q:Your Sound Bar TV Riser is 3" TOO wide, can you make one 37" wide and if so, how much?
A:Yes, and there is NO ADDITIONAL COST when ALL dimensions are smaller than a standard size riser!


Q:I need an Extra Large with 2 back holes for wiring, is there an extra charge for this customization?
A:There is NO extra charge for additional cutouts


Q:What is an Extra Large Center Channel Speaker TV Riser and is there an extra charge for Golden Oak stain?
A:It is the same price and dimensions, 30 x 17 x 8 (outside) or 27 x 16 1/4 x 7 1/4 (inside),as an Extra Large TV Riser. However, the back board is replaced with 2 triangle corner joists. This opens up the back dramatically yet maintains the strength and safety. There is NO additional charge for different wood stain colors (No polyshades).


Q:With the 1/2" groove top, what is the actual usable space on top of a large riser?
A:All Risers have this 1/2" decorative groove top unless customized without it. This takes away 1" of usable space on both width and depth.


Q:Do you ship to APO addresses for military personnel?
A:Yes, we are proud to help out all military services, teaming up with USPS for APO addresses!


Q:I live in Canada and would like to pick up my TV Riser when I am driving through Syracuse, NY. Can I meet you at your workshop on a scheduled day?
A:Yes, we would be glad to meet you for your pick-up. Please call, (315) 559-6140, 24 hours before our scheduled meeting.


Q:Can you make Speaker Stands 30"H x 10"W x 14"D?
A:No, I am sorry. However we do not make Speaker Stands anymore.


Q:Can you make me a TV Riser out of cherry wood?
A:No, I only use Red Oak wood. (Choice, kiln dried, high quality wood)


Q:Do you have a website that I can send you a photo of my dresser and/or riser?
A:Yes, please use our email for any questions you may have, syracusetvrisers@yahoo.com. If you need help choosing a stain closest to your furniture to match, please feel free to send us photos and we will help you choose a stain best suited to match. Also, we LOVE to see our risers in use. If you don't mind us using an image of your riser in use please feel free to email it to us. Visit our Facebook page to view other customers risers in use, as well as stay up to date with current events.


Q:I live in Syracuse, NY and would like someone to give me a quote on a custom riser?
A:We give FREE "in home" estimates in terms of measuring your TV base and components for a perfectly customized TV Riser or speaker stands. However, we only travel in the Central New York area.